Smart Payment & Energy Solutions
Expert card payment solutions for UK businesses.
Card Machines
Portable and countertop options for every business.
Reliable ePOS for streamlined transactions.
Merchant accounts tailored to your needs.
EPOS Systems
Merchant Accounts
150+
15
Trusted by businesses
since 2010
ADR: C35KSSA01
Our Services
Expert solutions for seamless card payment processing across the UK.
Card Machines
Discover our range of portable and countertop card machines designed for every business need.
EPOS Systems
Streamline your operations with our advanced EPOS systems tailored for UK businesses.
Complaint Handling Procedure
ADR: C35KSSA01
In compliance with the Energy Ombudsman ADR Scheme At KSS ADVISOR T/A K SIRAH SIRAH LIMITED, we are committed to providing excellent service to all our clients. However, we understand that sometimes things can go wrong. If you are unhappy with our service, we want to hear from you so we can put things right. This complaint handling procedure outlines how you can raise a concern and what you can expect from us in response.
1. Visibility & Access
This procedure is:
Published on our website https: www.kssadvisor.co.uk
Available free of charge by email or post upon request.
2. How to Make a Complaint
You can raise a complaint through any of the following methods:
Email: sandeep@kssadvisor.co.uk
Phone: 07456436221
Post: 23 Canadian Crescent, Selsey, Chichester, England, PO20 0UQ
Please include your full name, contact details, and a description of your complaint. If possible, include any supporting documentation. 3. Our Complaint Process We will acknowledge receipt of your complaint within 5 working days.A member of our team will investigate the issue thoroughly and impartially. We aim to issue a final response within 10 working days. If further time is required, we will update you regularly and aim to resolve all complaints within 8 weeks. All complaints are treated with courtesy, fairness, and respect. We will maintain a record of your complaint, including key dates and communications, for at least 12 months. 4. If You’re Not SatisfiedIf we cannot resolve your complaint within 8 weeks, or if you are not satisfied with our final response (also known as a Deadlock Letter), you may refer your complaint to the Energy Ombudsman.
5. Escalation to the Energy Ombudsman
The Energy Ombudsman provides a free, independent, and impartial service for resolving unresolved disputes. You can contact the Energy Ombudsman if: You receive a deadlock letter from us and are still dissatisfied. Your complaint remains unresolved after 8 weeks from the date we received it.
Contact details:
Ombudsman Services: Energy Website: https://www.ombudsman-services.org/energy Post: Ombudsman Services, PO Box 966, Warrington, WA4 9DF • Name: Energy Ombudsman • Website: www.energyombudsman.org
• Email: enquiry@energyombudsman.org • Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
6. Commitment to Fairness
We are committed to resolving all complaints fairly and transparently. All complaints are handled free of charge, and you will never be penalised for raising a concern.
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Customer Reviews
See what our clients say about us.
KSS Advisor transformed our payment processing with excellent service and support. Highly recommend for any UK business seeking reliable solutions.
James T.
London
The team at KSS Advisor provided outstanding support and guidance. Their expertise in card machines and payment solutions has greatly benefited our business operations.
Sarah L.
Manchester